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Terms and Conditions

By placing an order with Housing Assocation Software Inc (HASoftware), you agree to be bound by these Terms & Conditions in addition to our Privacy Policy. This is referred to as the Agreement between you, the customer and us, Housing Association Software Inc.
1. Definitions
"Housing Association Software", "We", "Us" means Housing Association Software. "You", "Customer" means the person purchasing services from Housing Association Software. "Services" means domain name registration, web site hosting, e-mail, specialist software and any other service or facility provided by us to you. "Server" means the computer server equipment used to provide the customer with services. "Web site" means the area on the server allocated by us to you for use by you as a site on the Internet.
2. Service
2.1 Although we will endeavour to provide a reliable service, we shall not be held liable for any loss or damages caused by the unavailability of our servers or the partial or complete loss of any of the services we provide to you.

2.2 We do not guarantee that data stored on our servers is backed up. It is the customer's responsibility to ensure that they have adequate backups of important data, UNLESS part of our specialist software package provides this service

2.3 If a site is generating traffic that is causing a detrimental effect to other sites hosted by us, we reserve the right to throttle or disable access to that site. Note that this only applies for traffic exceeding the agreed bandwidth for the customer's site.

2.4 If a server belonging to us is being affected by a Denial of Service attack, we may be forced to take certain services offline. This will always be a last resort and will be at the sole discretion of us or our data centre provider.

2.5 HASoftware reserves the right to refuse service or access to its servers to anyone, for any reason.
3. Acceptable Usage Policy
3.1 Housing Association Software reserves the right to suspend or cancel a customer's access to any or all services provided by us if we decide that the account has been inappropriately used.

3.2 Customers may not resell any of our services to third parties.

3.3 Adult content of any kind is not permitted, including direct links to other sites that contain or promote adult content. The designation of "adult content" is left entirely to the discretion of us.

3.4 Illegal content of any kind is not permitted, including copyrighted works, commercial audio, video or music files, and any material in violation of any applicable copyright or intellectual property laws.

3.5 'Warez' content of any kind is not permitted, including pirated software, ROMs, emulators, phreaking, hacking, password cracking and keygen software. Direct links to other sites that contain or promote similar content is also not permitted.

3.6 All scripts must be secure and properly tested. Housing Association Software Inc reserves the right to remove any scripts that pose a security risk or cause performance issues that may affect other customers. Scripts that are not allowed: - Any script with the filename of "formmail" - Any chat servers/scripts

3.7 No background processes are allowed to be run on any of our servers.

3.8 Our servers must not be used to send spam or other unsolicited e-mail.
4. Termination
4.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate the Agreement forthwith.

4.2 You may within 30 days of the activation of your account request that it be cancelled. In this case we will refund you your full payment as paid to us. This does not apply to domain name registrations or other disbursements.

4.3 After 30 days of service, refunds will only be considered at the sole discretion of Housing Association Software Inc.

4.4 In extreme circumstances, we reserve the right to terminate any account for any reason. At our discretion we may offer a refund for the unused period of services already paid for.
5. Domain Names
5.1 If the customer is registering a .com or .net domain with us then they shall be aware of the OpenSRS Registration Agreement and the ICANN Uniform Domain Name Dispute Resolution Policy and by purchasing the domain agree to be bound by the terms and conditions laid out therein.

5.2 If the customer is registering a .org domain with us then they shall be aware of the OpenSRS Registration Agreement and the ICANN Uniform Domain Name Dispute Resolution Policy and by purchasing the domain agree to be bound by the terms and conditions laid out therein.

5.3 If the customer is registering a .uk domain with us then they shall be aware of the OpenSRS Registration Agreement and the Nominet Terms and Conditions and by purchasing the domain the customer agrees to be bound by the terms and conditions laid out therein.
6. Notices
6.1 Any notice to be given by either party to the other may be sent by either e-mail, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

6.2 It is your responsibility to ensure that your account e-mail address is kept current. We shall use the e-mail address you used during the order process until advised otherwise.
7. Indemnification
Customer agrees that it shall defend, indemnify, save and hold Housing Association Software Inc (or its employees/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Housing Association Software Inc. against liabilities arising out of;
(1) any injury to person or property caused by any products sold or otherwise distributed in connection with us;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and
(3) copyright infringement. Customer agrees to limit the liability of Housing Association Software to the amount paid for service.
8. Disclaimer
Housing Assocation Software Inc. will not be responsible for any damages your business may suffer. Housing Assocation Software Inc. makes no warranties of any kind, expressed or implied for services we provide. Housing Assocation Software Inc. makes no "uptime" guarantees.
These Terms & Conditions are subject to change without notice. The current version can always be found clearly linked from the main Housing Assocation Software site: http://www.HASoftware.com/
9. Software
As part of our HOA Manager package you will receive a desktop Application (HOA Manager) and a website for homeowner interaction. Please read the licencing agreement before entering into any agreement with us

Failure to comply with any of our Terms & Conditions will result in grounds for immediate service cancellation.
These Terms & Conditions were last updated on 15th of December 2014.